Support
Crescendo’s Commitment to Service
Crescendo’s industry leading ADC technology is matched only by its dedicated team of professionals. Crescendo Networks delivers the highest level of customer support in the industry. The service our customers receive is reflected in their purchase decision and ongoing partnerships. We take your business personally and ensure your success.
Global 24/7 Customer Support
Regardless of your location, a Crescendo Technical Support Engineer is ready to answer your call or email from worldwide locations.
View North America Support plan details
(International customers: please contact your partner directly)
On-site Case Resolution
In addition to phone and email support, Crescendo Networks provides customized on-site case resolution services. Our highly trained consultants will assess your network and server topology, isolate, reproduce and resolve your problem, and lastly, verify the successful closure of your case.
Support Portal (login required)
- Case management
- Open a new ticket
- Access to our knowledgebase
- Software & documentation download
- Service and maintenance guidelines
- Service options & support plan definition
Contact Support
+ 1 (516) 918-5191 + 1 (866) 830-0400
